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Data Deletion Instructions

Last updated: 1 September 2026

99telex respects your right to have your personal data removed. This page explains what data we hold, how to request its deletion, and how long the process takes.

1. What data we hold

When you connect a WhatsApp Business Account, a Facebook Page, or a Meta advertising account to 99telex, we store:

  • Your Meta user ID, name, and email address as returned by Meta at login
  • WhatsApp Business Account ID, phone number ID, and business display name
  • Access tokens needed to send and receive messages on your behalf
  • Message delivery logs, message content, and contact phone numbers you upload
  • Message templates and campaign records you create

2. How to request deletion

Option A — by email

Send a message to support@99telex.com with the subject line Data Deletion Request. Include:

  • The email address registered on your 99telex account
  • The WhatsApp business phone number connected to the account, if any

We reply from the same address to confirm your identity before deleting anything. We never ask for your password or your Meta access token.

Option B — revoke from Meta

You can disconnect 99telex from Meta at any time: open Facebook Settings → Business Integrations, select 99telex, and choose Remove. Meta notifies us, and we delete the data we hold for that connection.

3. What happens next

  • Within 24 hours — access tokens are revoked and your account is disabled, so no further messages can be sent.
  • Within 30 days — all personal data is permanently erased from our live systems: profile details, contacts, message content, delivery logs, templates, and campaigns.
  • Within 90 days — encrypted backups holding that data expire and are overwritten.

We send written confirmation to your registered email once erasure is complete.

4. What we keep, and why

Two categories survive deletion because the law requires it:

  • Billing and invoice records — retained for the period tax law requires. These contain transaction amounts and dates, not message content or contact lists.
  • Fraud and abuse records — where an account was suspended for abuse, we retain the minimum needed to prevent the same actor from returning.

5. Data held on your behalf

If you uploaded contact lists, those contacts are your data subjects, not ours. Deleting your account deletes their records from our systems too. A contact who wants to be removed individually should either contact you directly, or reply STOP to any message received through 99telex.

6. Contact

99telex
Email: support@99telex.com
Web: app.99telex.com

If you are unhappy with how we handled your request, you may lodge a complaint with your local data protection authority.